“Keeping a satisfied customer requires a great effort that can be lost in a small oversight.”
Professional services for managing your tourist apartment both in Madrid and Seville: i.e. Creation of profiles in online rental platforms, management of bookings, welcome and check out of guests assisting also throughout the stay, , professional cleaning of the apartment after each departure- with own professional laundry service-, daily price optimization according to market offer/demand, basic maintenance, decoration guidance/advice and set-up. Additionally, BnBHolder provides legal advice.
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CHECK-IN
Guest reception service. Once the reservation is made, we agree on the arrival time, we show them the apartment and we explain the conditions of stay. In addition, all guests are registered in the traveller control files of the Authorities in order to comply with regulation.
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CHECK-OUT
Guest farewell service. We attend the property to say goodbye to the guests and control the condition of the apartment.
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CLEANING SERVICES
Professional cleaning services for your tourist home, 5 stars quality. Specialized staff in thorough cleanings after every stay. Basic maintenance to guarantee a satisfactory service for the client is also provided.
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LAUNDRY SERVICES
We have our own stock for your tourist home, you will not have to worry about anything. Compliance with current regulations regarding cleaning and disinfection.
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RESERVATION MANAGEMENT
Creation of profiles in the different platforms, customer communication through different channels, optimization of property prices according to market variables (i.e. season or location of property).
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BASIC MAINTENANCE
We have our own staff specialized in dealing with daily situations that might arise, always with the aim of fixing situations in such a way that our guests are satisfied.
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SECURITY IN PAYMENTS
At check-in time, the guest will have always paid the entire stay. No unpaid bills for the booking.
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VISIBILITY IN ALL RELEVANT PLATFORMS OF THE MARKET
Airbnb, Booking, Homeaway, Muchosol, Spotahome, etc.
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ADVICE ON SET UP AT THE START OF ACTIVITY
Our team will provide guidance on decoration, renovation or replacement furniture if needed. To a certain extent this is a very important point to achieve a competitive property in a competitive market and to ensure a perfect user experience.
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Professional pictures of your property.